What is Consumer To Administration (C2A)?
The Consumer-to-Administration or C2A e-commerce business model encompasses electronic transactions online between individuals and the public administration.
It provides an easy way to establish communication between the consumers and the government.
C2A Examples
Some of the examples of C2A are disseminating information, distance learning, distribution of information through social security, electronic tax filing, payment of health services, etc.
Consumer-to-Administration (C2A) The Consumer-to-Administration model encompasses all electronic transactions conducted between individuals and public administration. Examples of applications include: Education – disseminating information, distance learning, etc. Social Security – through the distribution of information, making payments, etc.
What is Consumer to Administration (C2A) model?
C2A is defined as the e-commerce model where consumers utilize electronic means to reach out to the administration (local government/authorities). Every activity where a consumer avails of a public service or interacts with the government/authorities through a website, an online portal or a mobile app can be considered as the C2A model.
Following are the examples of Government of India initiatives for public service delivery i.e. C2A structures:
- Government Services: application for PAN card, Aadhar Card, Voter-ID, booking railway tickets through IRCTC.
- Health: COWIN portal for vaccination, National Digital Health Mission.
- Tax: filing tax returns online, paying GST.
- Bills: payment of electricity bill, payment of water bill.
- Education: education provided by public institutions, central universities, NPTEL etc.
